The unprecedented health threat by Novel Coronavirus and collective efforts to contain it have disrupted our routine life and business. As responsible citizens all of us are adhering to the guidelines by health experts and Government regulations. We are hopeful these measures will help stem the havoc wreaked by the virus.

We have robust systems and processes to ensure your business can continue to remain uninterrupted. Now in the wake of the unprecedented crisis we have enacted our business continuity measures to ensure your business can run as usual.

Secure Connectivity to Support our Customers

Our well-established operational systems are adequate to combat natural calamities and medical emergencies. Our Business Continuity approach comprises the following:

The Umbrella team is duly equipped to securely work from home (remote VPN) to provide uninterrupted support to customers.

All tools that facilitate customer support such as ticketing system and monitoring tools are in the Cloud and delivery of Services will not be impacted.

You can reach us easily

We are committed to doing everything we can to ensure that there is minimal disruption in our services.  We have multiple touch points and designated executives to speedily resolve your queries.

In case of emergency your first point of contact is the sales or technical account manager or you can write to us at awssupport@umbrellainfocare.comcitrixsupport@umbrellainfocare.com

You may also connect with the following business leads

Department Contact Person 1 Contact Person 2
AWS Managed Services

Kajal Hisaria

kajalh@umbrellainfcare.com

9873892249

Jitendra Bauddha

jitendrab@umbrellainfocare.com

9899693509

AWS Professional Services

Anoop Prasad

anoopp@umbrellainfocare.com

9999331355

Deepak Dhal

deepakd@umbrellainfocare.com

9891377295

Cloud Native Application

Yogesh Sharma

yogeshs@umbrellainfocare.com

9811401121

Kunal Shangari

kunals@umbrellainfocare.com

9953398825

Big Data Analytics

Satheesh Nair

satheeshn@umbrellainfocare.com

8448496786

Anand Gupta

anandg@umbrellainfocare.com

9625208785

Citrix Solutions

Burhan Pathan

burhanp@umbrellainfocare.com

9823888688

Kishor Padale

kishorp@umbrellainfocare.com

9867527414

Secure Remote Workforce. Umbrella’s Cloud Computing solution based on Citrix technology empowers to work from any location, at any time, using any device.

Click here to know more

How We Are Operating to Keep Your Business Running

We assure you of our support and stand by you during this difficult time. Our operations have
changed in the wake of prevailing conditions with drastic measures to combat the virus.
Needless to say our operational procedures are robust, our teams are working harder and we
are collaborating actively to monitor and support your systems and deployment.

  • We have activated remote working for all our employees with operational guidelines
    and regular communication.
  • Collaboration is a key part of our day-to-day operations and we are using various types of collaboration software so that our employees can work together in real time and use video conferencing and messaging to maintain personal connections.
  • Our business continuity and emergency teams are working closely to monitor business functions and ensure we are able to implement rapid, nimble and stable solutions when needed. In addition to continuously monitoring the situation, we are providing regular updates to our employees and clients as needed.
  • We are conducting regular review of the work to ensure timely delivery and support. We are continuously assessing and taking due measures to optimize delivery.
  • To ensure health and safety of our employees and communities, our HR department is on an overdrive educating and communicating about safe practices. The Department is closely monitoring the situation and extending help to employees wherever required.
  • We are happy to update that despite difficult circumstances and increased ticket load, our Managed Services team has been responding speedily and meeting with customer SLAs.

We are confident that by following safe practices we will beat the virus collectively. Stay safe to ensure well-being of the community and the world.

Appreciation by Clients

Case Studies

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