The unprecedented health threat by Novel Coronavirus and collective efforts to contain it have disrupted our routine life and business. As responsible citizens all of us are adhering to the guidelines by health experts and Government regulations. We are hopeful these measures will help stem the havoc wreaked by the virus.
We have robust systems and processes to ensure your business can continue to remain uninterrupted. Now in the wake of the unprecedented crisis we have enacted our business continuity measures to ensure your business can run as usual.
Our well-established operational systems are adequate to combat natural calamities and medical emergencies. Our Business Continuity approach comprises the following:
The Umbrella team is duly equipped to securely work from home (remote VPN) to provide uninterrupted support to customers.
All tools that facilitate customer support such as ticketing system and monitoring tools are in the Cloud and delivery of Services will not be impacted.
We are committed to doing everything we can to ensure that there is minimal disruption in our services. We have multiple touch points and designated executives to speedily resolve your queries.
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We assure you of our support and stand by you during this difficult time. Our operations have
changed in the wake of prevailing conditions with drastic measures to combat the virus.
Needless to say our operational procedures are robust, our teams are working harder and we
are collaborating actively to monitor and support your systems and deployment.
We are confident that by following safe practices we will beat the virus collectively. Stay safe to ensure well-being of the community and the world.
This was a strategic vision for the Group—we had to get the roll out right, in a time bound manner, very quickly. We were confident Umbrella is the right partner as the company has the right value system.”
During our long association with Umbrella, the company has been highly responsive, deeply committed and takes ownership—the team combines transparency with diligence and agility todeliver projects with passion and excellence.”
Logistic is highly dependent on technology—robust infrastructure to run ERP and critical systems which is critical to move and track consignments, achieve efficiency and meet SLAs. We have experienced more than 20% reduction in connectivity related issues by upgrading to Citrix XenApp and NetScaler along with better user experience for the operations team.”
“The superb technical competence of Umbrella allows us to focus on designing technicalities specific to our business objectives, namely compliance and security. AWS infrastructure gives us scalability and reliability, which is critical to achieve our business objectives.”
“We thank Umbrella for successful migration of infrastructure from Singapore to Mumbai. The team extended supported at all levels to deliver world-class architecture. The team is well-versed with AWS services helping them to articulate plans effectively and deliver within tight timelines.”
It was a wonderful experience working with Umbrella—extremely customer focused, listening to the customer and always extending best help possible. The team is ready to learn skills if something new comes up. I will heartily recommend Umbrella to anyone seeking help to deploy AWS infrastructure services.
“Umbrella has been a trusted advisor—educating us about Cloud and its benefits and continues to guide us on optimizing performance and achieving cost savings.”
Umbrella has in-depth understanding of Cloud best practices, well-architected framework and methodologies—enabling us to achieve high elasticity and performance, while ensuring business continuity during and post migration.”
Our objective was to deliver good customer experience with stable deployment and responsive architecture. Umbrella enabled us to achieve high performance and enhanced security. We achieved continuous cost reductions even as our infrastructure was expanding.”
Our existing traditional systems were slow, and clearly ill-equipped to deliver our need to analyse huge data sets in real time. Umbrella designed a high performing, scalable and cost-effective analytics solution in the AWS Cloud enabling us get insights into market trends in real-time, understand needs and design tests and packages.”