Citrix Implementation for Cyril Amarchand Mangaldas
01. The Challenge
The client had deployed desktop virtualization but was challenged with performance issues which seriously hindered employee productivity. Everyday, helpdesk was flooded with more than 100 logs.
The client engaged Umbrella Infocare (UIC) to take over the management of its desktop virtualization. Earlier UIC had done a successful deployment of mobile virtualization for Cyril and this built sufficient confidence in UIC’s capabilities.
After UIC was engaged, performance issues were sorted, call logs reduced drastically and user satisfaction increased significantly.
02. The Solution
First, UIC spent time understanding the client’s business objectives. Being a legal firm, the client required lawyers to collaborate and share heavy files. This clogged the network and caused performance issues.
Then UIC conducted due diligence and found several issues: server imbalance, compatibility issues outdated features, bugs and security holes. The company rolled out an upgraded version of Citrix Xen, deployed patches and reconfigured servers aligned to network load. UIC also deployed an onsite engineer who handled most issues, rarely requiring escalation. In case of escalation UIC experts are swiftly called in, who then work collaboratively with onsite engineer to stabilize the environment and settle the log.
UIC instituted processes to regularly share data and review network performance with the client, thereby improving performance consistently and continuously.
These measures brought about drastic change and the result became evident in a short time. As escalations dipped, user satisfaction zoomed upward.
Says Parvesh Chahal, IT infrastructure Manager at Cyril Amarchand Mangaldas, “The Umbrella team understood our business requirement and began the technical assessment with the right perspective. The Umbrella team is clearly well versed with Citrix technology and were quickly able to identify technical issues. This combination has made Umbrella a winning choice.”