Security, Cost Savings, High Performance & Easy Management for Leading Digital Publishing Solutions Provider

The client which was already on Amazon Web Services (AWS) partnered with Umbrella Infocare for robust support to monitor and manage a critical eLearning application & its underlined AWS infrastructure. Client liked Umbrella Infocare’s meticulous approach and wanted a Monitoring solution to help them get visibility into application availability, and performance along with secured infra with optimized cost. This extended to AWS Managed Services, where they benefitted from a comprehensive range of services including 24/7 support that enabled robust security and compliance, visibility into resource utilization, security threats and cost anomalies, automation, and easy management ranging from incident, problem, and change management to log and backup management. The client began with support for a single application and with enhanced customer satisfaction and trust in Umbrella Infocare’s Managed Services, expanded to a large and heavy workload relating to their core publishing services.  

The Security aspect of Managed Services helps them implement AWS Best Security Practices, achieve 100% Centre for Internet Security (CIS), monitor AWS Guard Duty alerts for preventing Distributed Denial of Service (DDoS) attacks, bring visibility into IAM users and their permissions and enables security patch management for AWS servers. Monitoring also provides visibility into critical changes in the infrastructure, and AWS Web Application Firewall (WAF) for applications and APIs provides protection from bots and other exploits.  

Cost management for the client facilitates visibility into surprise costs, and resource utilization, enables right sizing of AWS resources, helps identify and delete idle resources, prevents added storage costs, and comes with valuable recommendations from AWS experts on savings plans, and Reserved Instances (RI) for costs savings. 

With Incident, Problem, Change, and Request Management, the client leveraged quick resolution of alerts, critical changes, and incidents and 24X7 support and availability. Backup, Account, and Log Management also provide visibility into, and reports on logs and backup.  

Umbrella Infocare’s proprietary tool, uCloud brings high-level visibility using Dashboards, automates job scheduling, ensures easy alerts management and security assessments, and provides cost optimization analyses.