MyTeam11 Improves Engagement & Marketing ROI with Umbrella Analytics Solution
01. Why MyTeam11 Needed Data Engineering
The online gaming platform with its large user subscription base collects a huge volume of complex data from different sources, including but not limited to operations, customer events, marketing and their chatbot. Although there is a huge volume of useful data available they were finding it difficult to aggregate, transform and draw meaningful KPI for improved decision making to achieve business outcomes like
With their existing setup, generating real time insights accurately was a challenge due to the following reasons:
02. Umbrella Architects Business Intelligence for MyTeam11
To help address MyTeam11’s need for data analytics, Umbrella proposed the following solution:
As data silos was the main concern, Umbrella began with the Data Lake to accumulate data from disparate servers such as their marketing platform and operational data. Data is first ingested into the AWS S3 data lake. The Data Lake clears redundancy, handles raw data across multiple formats and creates a single source of truth. The data is secured using multiple layers of security in the Data Lake. This will also result in cut down on time taken for analysis.
The data is de-duplicated, cleaned and stored for ready access using AWS Glue. The aggregated data is uploaded to the Data Warehouse using RedShift for user friendly analytics. MyTeam11 now has a completely automated data setup from ingestion to visualisation using Power BI.
03. Data Lake Architecture for MyTeam11
04. MyTeam11 Accelerates Decision Making & Operational Efficiency
Now that Umbrella’s Data Lake combines data from customer events and activities and the user data that comes into the server. visual analysis of the correlated data (KPI) on Power BI brings several capabilities that MyTeam11 can leverage to improve their customer experience. These include:
05. Umbrella and MyTeam11 Partnership
MyTeam11 has now embarked on the journey of advanced real time analytics with Umbrella on use cases such as proactive fraud detection, real time marketing campaigns, enhancing the customer experience, resulting in overall improvement in marketing ROI.