Resilience and Disaster Recovery for a Large Insurance Conglomerate
A
forerunner in Life Insurances services that has achieved customer success by achieving various benefits on AWS Cloud such as cost savings, minimum downtime and high performance with the help of Umbrella Infocare.
The well-established and popular Life Insurance Company in India with around 100 branch offices is a large conglomerate and has a vast portfolio of life insurance solutions and products across individuals and groups consisting of online term plans, life, health, and retirement solutions to name a few.
Finance
Published Date : 17-June-2023
How Umbrella Infocare Helped?
The prominent financial solutions provider manages a huge volume of customer portfolios and adds new services and features to enhance customer experience. After gaining a clear understanding of the large Life Insurance business, their on-premise infrastructure and applications, Umbrella Infocare helped them implement AWS Best Practices and services to ensure a robust and resilient infrastructure. We also helped them with clear visibility into cloud costs and easy management of cloud operations.
With critical applications that handle sensitive user information like KYC and insurance information, they needed Umbrella Infocare’s help with a robust Disaster Recovery solution to ensure quick failover and recovery in the event of a failure.
Life Insurance services company’s Resilience Needs
Enhance RTO & RPO
Enhancing Recovery-Time Objective (RTO) and Recovery Point Objective (RPO) for minimum downtime
Enable App Resilience
High availability and resilience of applications supporting sensitive eKYC and unified insurance processes
Ensure Database Backup
Continuously autoscaled Database on multi Availability Zones for faster recovery
Application Resilience for Leading Insurance Solutions Provider on AWS
As an established financial services provider, the client needs to ensure compliance and regulatory standards for which faster recovery using DR is critical. Umbrella Infocare understood their DR requirements thoroughly before coming up with the right solution.
The complex architecture has multiple components:
- Database rests on AWS RDS in multiple Availability Zones and is highly available.
- Certain applications are deployed on AWS Elastic Kubernetes Service (EKS) and nodes are deployed in multiple AZ enabling autoscaling
- Some applications support eKYC functions deployed on AWS Elastic Compute Cloud (EC2) instances in single AZ and are stored in Amazon S3.
To manage the applications on AWS EC2, we followed a Backup & Restore strategy by configuring AWS Backup Service to take EMI snapshots for backup of instances. We also configured the instances to be recovered in secondary AZ, along with auto failover for AWS RDS and AWS EKS in the event of a disaster. The near DR strategy is only for limited critical applications that are not on multi-AZ but require fast recovery and resilience.
Backup & Restore DR Benefits on AWS
RTO & RPO
RPO of 1 hour and 0 RTO ensuring minimum downtime of critical applications
Application & DB Recovery
High availability of eKYC and unified insurance apps and faster DB recovery
Business Continuity
Best fit DR approach for single AZ setup to ensure smooth business continuity
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