Technical Support to run your IT 24×7, reducing the risk of transformation and maximizing its benefits

Umbrella Infocare (UIC) offers Managed Services that focus entirely on IT virtualization, Cloud computing, enterprise collaboration and mobility to help you accomplish the workplace of the future.

As a trusted advisor, we help you transform your technology infrastructure while securing performance, assuring availability, and lowering risks. Our Managed Services for enterprises ensure uninterrupted business operations with safe data recovery. Backed by Service Level Agreements (SLAs), our proactive 24×7 support can help lower capital expenditures, accelerate business processes, and minimize time to value.

Our Value Proposition

UIC’s Managed Services help you rationalize and leverage your IT spending, prioritize your internal resources for core business activities, and empowers you with insights about the health and performance of your IT assets. Here’s how we add value:

As a UIC customer, you will benefit from 24×7 monitoring, maintenance, and alerting of your IT environment, averting the need for your in-house technical teams to be on standby at all times. We can spot and address the issues proactively before they take shape or impact your systems.
You can reach our Help Desk team for technical support via telephone or email. You can also log into our Customer portal for assistance
We leverage the practical experience and deep technology skills to help you build and deploy the best IT infrastructure that is right for you. Using best practices, we bring value to our customer business by incorporating mobility, Cloud computing, virtualization and security solutions.
We assign a Dedicated Account Manager to conform to set SLAs besides coordination with various support teams to ensure right allocations, meticulous monitoring, and timely internal escalations etc. You will receive constant support with regard to your IT Strategy and Management, as well get updates on all our products and services.
UIC supports and honors Service Level Agreements (SLAs) and creates milestones to follow and guide performance. Our service delivery focuses on key areas such as service level execution, contingency planning, capacity management, availability management, and cost management.
UIC offers wide-ranging and flexible support plans to suit your business requirements. In addition to our standard Managed Services, you can avail of the plans that align with your specific IT needs – from application management to infrastructure support.

Why Choose UIC to Manage Your IT Environment?

  • Leading Consulting Partner with AWS and Citrix in India
  • Rich experience in Cloud and dedicated hosting services
  • Deep knowledge across the full range AWS and Citrix products and services
  • We deploy and implement best practice for the entire Cloud technology stack
  • We can integrate third-party technology solutions with a comprehensive approach to your deployment
Although technical support is delivered primarily in English, Umbrella Infocare provide support to customer in large number of local India languages including Hindi, Marathi, Haryanvi and Punjabi to expand support capabilities in local languages.

Contact UIC Specialist